客戶服務中心
服務中心丹陽江蘇鉑銳換熱器科技有限公司非常重要的部門之一。主要負責為客戶提供投訴服務、業務咨詢、技術支持等服務，制定并改進客戶服務業務流程，提高服務質量，向公司各級營銷單位和部門提出客戶服務要求，組織協調各相關公司和部門及時為客戶提供解決方案或服務。從客戶的角度和利益出發，幫助客戶解決與鉑銳產品和服務相關的各種問題，最大限度地方便客戶，為客戶排憂解難，解決問題。
服務承諾
首接負責制：第一個接聽來電的客服人員為首接責任人，由首接責任人負責回答、記錄、辦理、跟蹤來電人反映問題，并在承諾時限內向來電人反饋辦理結果。我們會以真誠服務回報社會，讓品質唱響 “ 鉑銳 ” 旋律！
“三包”服務
在產品“三包”期限內，客戶正常的儲運、保養、使用條件下，因產品的質量問題而不能正常使用時，提供免費的安裝、調試、維修服務。
服務流程
Customer Service Center
One of the very important sector of the service center Danyang Borui Energy Equipment Co., Ltd. mainly responsible for services to provide customers with complaints, business consulting, technical support and other services, formulate and improved customer service business process, improve the quality of service, to claim customer service at all levels of the company marketing units and departments, organize and coordinate all related companies and departments in time for customers to provide solutions, programs or services. Starting from the customer's point of view and interests, to help customers solve the products and services related to all kinds of problems, to maximize convenience , row sorrow problem-solving, to solve the problem for the customer.
Service commitment
First take responsibility: first to answer the call customer service staff headed by take responsibility, by the first take responsibility is responsible to answer, recording, processing, tracking and reflecting problems, and commitment within a time limit feedback for the results. We will with sincere service repay the society, and make Borui quality sing the melody!
"Three bags" service
In the product "three packs" period, under conditions of the customer normal storage and transportation, maintenance, because of the product quality problems , can not normally use, we provide free installation, commissioning, maintenance services.
Service flow
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官方訂閱號
